Privacy Policy

Information we collect

• Contact details such as name, email address and message content.
• Billing, shipping and order information required by WooCommerce.
• Account, support and order-history information.
• Technical information needed for security, fraud prevention and site operation.
• Files, room photographs or artwork references you choose to send.

How we use information

• To answer enquiries and prepare quotations.
• To review artwork, dimensions and production specifications.
• To process payment, delivery, customer support and legal obligations.
• To protect the website, prevent abuse and maintain business records.

Service providers and international processing

We may share only the information needed with hosting, payment, email, fraud-prevention, accounting and delivery providers. Payments may be handled directly by a payment provider; we do not need to store the full card number.

Because DS Mosaic serves customers internationally and operates from China, information may be processed in countries other than the customer’s country. We use reasonable safeguards appropriate to the service and information involved.

Retention, security and your choices

We retain information only as long as needed for the order, support, accounting, dispute prevention and applicable legal requirements. No internet system is completely secure, but we use reasonable administrative and technical controls.

Depending on applicable law, you may request access, correction, deletion, restriction or a copy of personal information. We may need to verify identity and retain records required by law.